buzzy 999 Privacy Policy

Version: January 2025

This privacy policy applies to all services, websites, and applications of the buzzy 999 platform. By using buzzy 999's services, you are considered to have agreed to the terms of this policy. We also recommend reading our Terms and Conditions, which describe the detailed terms of our overall service.

1 Scope of Information Collection

During the process of registering and using services on the buzzy 999 platform, we collect various types of information. The purpose of collecting this information is to manage your account, process transactions, and improve the overall quality of service.

1.1 Information Provided Directly

Information you provide directly at the time of registration or afterwards:

Full name, date of birth, and national identity card details
Mobile number and email address
Username and password
Payment information related to deposits and withdrawals — including bKash, Nagad, Rocket, or Upay numbers
Any information provided when contacting customer support

1.2 Automatically Collected Information

When you use the buzzy 999 website or app, certain information is recorded automatically:

Device type, operating system, and browser details
IP address and connection duration
Logs of pages visited and game activity on the platform
Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

During payment gateway and identity verification processes, we may receive necessary information from the relevant service providers. This information is used only for specific purposes and is not stored unnecessarily.

2 Purpose of Information Use

buzzy 999 uses your information only for specific and legitimate purposes. The main purposes are listed below:

2.1 Account Management and Identity Verification

Collected information is used for creating your account, confirming login, and verifying identity. This ensures the security of the platform and prevents unauthorised access. To open an account at buzzy 999, the user must be 21 years of age or older.

2.2 Transaction Processing

Payment-related information is used to carry out deposits and withdrawals. A record of each transaction is kept to maintain transparency in accounts and to resolve disputes.

2.3 Customer Service Improvement

The quality of service is continuously improved by analysing our communication history with you, records of issue resolutions, and your preferences. Our 24/7 customer support is available in both Bengali and English.

2.4 Responsible Gaming Programme

User gaming behaviour is monitored to identify unusual patterns. This helps ensure responsible gaming and creates the opportunity to intervene at an early stage of problematic gaming tendencies.

2.5 Technical Maintenance and Security

Certain information is automatically analysed to check system performance, resolve technical issues, detect fraud, and maintain the overall security of the platform.

3 Information Protection and Security

buzzy 999 gives the highest priority to the protection of your personal information. We follow industry best practices to ensure data security.

3.1 Encryption Technology

All information exchanged between you and our servers is kept secure through SSL (Secure Sockets Layer) encryption. Payment-related information is stored in a separate secure layer and is not accessible to unauthorised persons.

3.2 Access Controls

Only a limited number of trained staff have access to specific amounts of information, and their access is recorded in logs. Internal policies ensure that no one can access information they do not need.

3.3 Password Protection

Your password is never stored in plain text — it is always stored using a hashed and salted method. However, keeping your password confidential and changing it regularly is also your own responsibility. If you notice any suspicious activity, contact our customer support immediately.

3.4 Response to a Data Breach

If a data breach occurs for any reason, buzzy 999 will promptly notify affected users and take the necessary remedial action. Our crisis management team plays an active role in such situations.

4 Information Sharing and Third Parties

buzzy 999 does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted partners to provide services related to payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure. These partners are contractually bound to maintain confidentiality and may use the provided information only for specific purposes.

4.2 Legal Obligations

Necessary information may be provided in response to a court order, a lawful request from a government authority, or applicable legal obligations. In such situations we will try to notify you as much as possible, unless prohibited by law.

4.3 Fraud and Abuse Prevention

If evidence of fraud, money laundering, or misuse of the platform is found, relevant information may be shared with the appropriate authorities. This is necessary to protect the interests of all users.

4.4 Changes to Business Structure

In the event of a merger, acquisition, or other business restructuring, user information may be transferred to the new operating entity. In this situation the privacy policy will remain in effect and users will be informed in advance.

Important: Under no circumstances does buzzy 999 transfer your information to advertisers or third-party marketing organisations.

5 Cookies and Tracking Technologies

buzzy 999 uses cookies and similar technologies to improve platform performance and make your browsing experience easier.

5.1 Types and Uses of Cookies

Essential Cookies: For maintaining login status, security verification, and basic platform functionality. Without these, the service cannot work properly.
Functional Cookies: To remember your language preference, display settings, and other personal preferences.
Analytics Cookies: To collect statistical data such as the number of users, page visit patterns, and other metrics — this helps improve the service.

5.2 Cookie Controls

You can disable or restrict cookies through your browser settings. However, disabling essential cookies may disrupt some core platform functionality. Instructions for managing cookies in your browser can be found on that browser's help page.

6 Information Retention Period

buzzy 999 retains your information only for as long as necessary. The retention policy for different types of information is described below:

6.1 Active Account Information

While your account is active, your profile information, transaction history, and gaming activity records are retained. This information is essential for providing the service, resolving disputes, and maintaining security.

6.2 Inactive or Closed Accounts

Even if an account is closed or inactive for an extended period, certain information may be retained for a set period due to legal obligations. Once that period has passed, the information is securely deleted or fully anonymised.

6.3 Transaction Records

Records of financial transactions may be retained for a comparatively longer period for the purpose of resolving long-term legal and financial disputes. Complying with applicable laws and regulations in this regard falls within our obligations.

7 Your Rights and Controls

As a user of buzzy 999, you have certain rights over your own information. You can exercise these rights directly from your account settings or through customer support.

7.1 Right to Access Information

You have the right to request information about what data buzzy 999 has stored in your account. We will respond to this request within a reasonable time.

7.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you can apply to have it corrected. Ensuring accurate information is important for service quality and security.

7.3 Right to Delete Information

In certain circumstances, you can request that your information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

7.4 Right to Object to Information Processing

You can object to the use of your information for marketing or research purposes. After receiving this request, we will stop the relevant use.

7.5 How to Exercise Your Rights

To exercise any of the rights described above, contact us via live chat or email. After verifying the request, we will take action promptly. To learn about our services and their details, read the About Us page.

8 Minors and Age Verification

buzzy 999 strictly prohibits its services for anyone under 21 years of age (21+). Age is verified at the time of registration and additional proof of identity may be requested if necessary.

If we confirm that a user is under 21 years of age, that account will be closed immediately and the relevant information will be deleted. Our strict policy on this matter will be maintained.

If a parent or guardian believes that their minor child has opened an account at buzzy 999, please contact our customer support immediately. We will take action promptly.

9 International Data Transfer

buzzy 999's technical infrastructure relies on servers located in various countries. As a result, your information may be processed or stored outside Bangladesh.

For any international transfer, we ensure that the receiving country or organisation maintains adequate privacy protection measures. Our partner service providers are contractually bound to comply with these standards.

10 Changes to the Policy

buzzy 999 reserves the right to amend this privacy policy as needed. For significant changes, we will take the following steps:

A notification will be sent to the registered email or mobile number at least 30 days before the change
A summary of the updated policy will be shown upon logging in to the platform
An opportunity to consent to the new policy will be provided

Continuing to use the platform after the changes means you agree to the revised policy. The date of the latest update will always be shown at the top of this page.

11 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the buzzy 999 customer support team. We are available 24 hours a day, 7 days a week in both Bengali and English.

11.1 Contact Methods

Live Chat: Log in to the platform and get instant support at any time
Email: [email protected]

11.2 Complaint Resolution Timeframe

After receiving a privacy-related complaint, we will send an initial response within 7 business days. If a complex case requires more time to resolve, you will be kept regularly informed of the progress.

For general questions, visit our Frequently Asked Questions (FAQ) section — many questions are already answered there.